XCLN: Windows for Workgroups Not Responding During Startup

Last reviewed: November 21, 1997
Article ID: Q164429

The information in this article applies to:

Microsoft Exchange Windows 3.x client, version 4.0

SYMPTOMS

Windows for Workgroups stops responding during startup after you install Microsoft Exchange Client. The Windows logo appears and then the computer remains at a black screen indefinitely.

CAUSE

TCP version 3.11 is installed; version 3.11b should be installed instead.

RESOLUTION

To resolve this problem:

Start Windows for Workgroups without loading the networking components. To do so, type the following command at the MS-DOS prompt:
```
      win /n
```
Remove TCP/IP version 3.11 from Network Setup and install TCP/IP version 3.11b from the Clients\Tcp32wfw\Disks\Disk1 folder on the Windows NT Server CD.

NOTE: It is very important to use version 3.11b, not 3.11.

Keywords          : XCLN kbsetup kbusage kbusage
Version           : WINDOWS:4.0
Platform          : WINDOWS
Solution Type     : kbworkaround

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Last reviewed: November 21, 1997
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