XADM: User Names Missing from the Recipients Container

 Last reviewed: November 18, 1997
Article ID: Q164463

The information in this article applies to:

  • Microsoft Exchange Server, versions 4.0 and 5.0

SYMPTOMS

After you restore the information store of a Microsoft Exchange Server computer from a backup, and join an existing site, you may not see any users in the server's Recipients Container.

You may, however, see the recipient resources in the server's Private Information Store Mailbox Resources property page.

RESOLUTION

To resolve this problem in Microsoft Exchange Server 5.0:

NOTE: If the original mailboxes were located on another container, this container must first be re-created before performing the steps below.

  1. Run DS/IS Consistency Adjustment as follows: 

          Select the server name under the Servers container, and then on the
      File menu click Properties, and then click Advanced.

  2. Make sure that the Directory and Information Store check boxes are selected, and then select the All Inconsistencies radio button and click Adjust.

  3. Confirm that all the user names are now present in the recipient container.

To resolve this problem in Microsoft Exchange Server 4.0:
  • Follow the same procedure as above, unless any of the mailboxes are contained in the subcontainers. In that case, you must first manually re-create each mailbox (using exactly the same DN) before you run DS/IS Consistency Adjustment.

For additional information on manually re-creating the mailboxes, please see the following article in the Microsoft Knowledge Base: 

   ARTICLE-ID: Q154491
   TITLE     : XADM: DS/IS Fails to Re-create Mailboxes in Subcontainers

Keywords          : XADM kbusage
Version           : WINDOWS:4.0,5.0
Platform          : WINDOWS

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Last reviewed: November 18, 1997
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