XFOR: CCMC Stops Responding

Last reviewed: December 6, 1997
Article ID: Q164695

The information in this article applies to:

Microsoft Exchange Server version 5.0

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information on how to do this, view the "Restoring the Registry" online Help topic in Regedit.exe or the "Restoring a Registry Key" online Help topic in Regedt32.exe.

SYMPTOMS

When Microsoft Exchange Server is installed to directory path that contains a space, the Connector for Lotus cc:Mail (CCMC) stops responding. For example, the following directory path causes this problem:

   C:\Program Files\exchsrvr\ccmcdata

When the CCMC store is installed in a directory path that causes the cc:Mail Import and Export programs to ignore the Import.ini and Export.ini settings and prompt for the path, Ntvdm.exe will be locked at 95 percent or more CPU utilization, or will stop responding with error 3 reported in Event ID 70.

WORKAROUND

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" online Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" online Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.

Install Exchange Server to a directory path that does not contain a space.
Update the registry to point to the MS-DOS 8.3 name for the directory. The registry key is located at:
```
      HKEY_LOCAL_Machine\System\CurrentControlSet\Services
      \MSExchangeCCMC\Parameters\
```
The registry entry that is updated is:
```
      Connector Store Path
```
You can find the MS-DOS file name for a directory by highlighting the directory and selecting the properties. The MS-DOS Name is located in the middle of the General tab of the property page.

MORE INFORMATION

This behavior is by product design.

For additional information, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q166045
   TITLE     : XFOR: ccMail Connectors Event ID 70

Additional query words: hang
Keywords : XFOR kbusage
Version : winnt:5.0
Platform : winnt

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Last reviewed: December 6, 1997
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