XCON: MTA Stops, Generating Event IDs 2187, 9405, 9402, & 9996

 Last reviewed: April 6, 1997
Article ID: Q165522
The information in this article applies to:
  • Microsoft Exchange Server, version 4.0

SUMMARY

In some high load situations, the Microsoft Exchange MTA stops and generates the following Event ID errors:

  • Event ID: 2187 An MTA database server error was encountered while attempting to unlock an object which is not locked. Called from XAPI. Procedure 253. Object at fault: 0100327C. [DB Server APPLICATION 39 73] (14)
  • Event ID: 9405 An unexpected error has occurred which may cause the MTA to terminate. Error: Exception c0000005 occurred at Address 2114cae. [BASE APPLICATION 38] (16)
  • Event ID: 9402 A MTA fatal error has occurred. A operating system memory heap has been exhausted. [BASE INCOMING RPC 186] (16)
  • Event ID: 9996 The description for Event ID ( 9996 ) in Source ( MSExchangeMTA ) could not be found. It contains the following insertion string(s): ExitProcess called in file: N:\MTA\NTIL\CC\sbpiwter.c, line: 248.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. This problem was corrected in the latest Microsoft Exchange 4.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces): 

   S E R V P A C K

Keywords : kbbug4.00 kbfix4.00.sp4 kbusage XCON
Version : 4.0
Platform : WINDOWS
Issue type : kbbug
Resolution Type : kbfix

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Last reviewed: April 6, 1997
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