XFOR: Inbound Internet Message May Cause Access Violation

The information in this article applies to:

• Microsoft Exchange Server, version 5.0

SYMPTOMS

An inbound message through the Internet Mail Service (IMS) may cause the Store.exe to display the following Dr. Watson error message:

   An application error has occurred and an application log is being
   generated. STORE.exe. Exception access violation (0xC0000005),
   Address: 0x00000001"

   Event ID: 2002
   Source: MSExchangeIMC
   Category: Message Transfer
   Description: A message from <alias@company.com> in temporary file
   D:\exchsrvr\imcdata\in\KPFYMCMQB was received from company.com with 1
   local recipients.

   Event ID: 4117
   Source: MSExchangeIMC
   Category: Internal Processing
   Description: An error was returned from the messaging software the
   Internet Mail Service uses to process messages on the  Microsoft
   Exchange Server. As a result, the message in spool file KPFYCMQB failed
   to be delivered. The message has been moved to the  IMCDATA\IN\ARCHIVE
   directory.

   Event ID: 3039
   Source: MSExchangeIMC
   Category: Internal Processing
   Description: The error 0x80040115 was encountered while trying to
   communicate with the message store. An attempt to refresh the connection
   will be made. If not successful, the service will be shut down.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0. This problem was corrected in the latest Microsoft Exchange Server 5.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):