XCLN: Outlook Chinese SFS Client Receives NDRs on Replies

The information in this article applies to:

• Microsoft Exchange Server, version 5.0
• Microsoft Outlook 97 client, version 8.0

SYMPTOMS

When you use the Microsoft Outlook client (Chinese edition) with the MS Mail service and reply to mail that you received from a U.S. Microsoft Exchange Server computer, a non-delivery report (NDR) will be generated as follows:

   your message
   ...
   was not delivered for the following reasons:
   Delivery Failed to MS:<NETWORK>/<PO>/<MAILBOX>
   Reason: 0 (transfer failed)
   diagnostic: -1 (no diagnostic)
   MSEXCH:MSExchangeMTA:<Exchange Site>:<Exchange Server>

WORKAROUND

As a workaround to this problem, use the Microsoft Exchange client version 4.0 or 5.0 (Chinese edition) with the MS Mail Service in lieu of the Outlook client.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0. This problem was corrected in the latest Microsoft Exchange Server 5.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K