XWEB: Spaces in Alias Name Cause "Failed to get Inbox"

• Microsoft Exchange Active Server Components version 5.0

SYMPTOMS

When you attempt to use a browser to access a Microsoft Exchange Server mailbox (that is, using the Microsoft Exchange Server Web Connector), one of the following error messages is displayed:

   Microsoft Internet Explorer
   Failed to get inbox.

   Netscape Navigator
   Failed to get inbox.

CAUSE

The Microsoft Exchange Server mailbox alias name has a comma or spaces in it.

RESOLUTION

Your server administrator can use the Microsoft Exchange Server Administrator program to remove any spaces from any mailbox name that contains spaces.

NOTE: An underscore can be used in the alias name without problem.

NOTE: This same error can also be an example of an ambiguous name resolution problem. This occurs when the alias names are similar to other alias names due to the last name being the same. If you perform a check name on an Exchange or Outlook Client and it pulls up a list, this is what is happening.