XADM: Possible Loss of Mail with Move MailboxLast reviewed: September 12, 1997Article ID: Q168188 |
The information in this article applies to:
SYMPTOMSThe Move Mailbox command does not move mail from a renamed server-based folder (that is, Inbox) to the new server, if a new folder with the previous name of the renamed server-based folder (that is, Inbox) has been created.
STATUSMicrosoft has confirmed this to be a problem in Microsoft Exchange Server versions 4.0 and 5.0. A supported fix to this problem in Microsoft Exchange Server version 4.0 is in development, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information on the availability of this fix. This problem was corrected in the latest Microsoft Exchange Server 5.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):
S E R V P A C K MORE INFORMATION
Steps to Reproduce the Problem
Expected ResultsBoth renamed folder (Old Inbox) and newly created folder (Inbox) should show up in the mailbox on the new server.
Actual ResultsThe new mailbox has a folder called Inbox, but no folder called Old Inbox. Messages that were previously in Old Inbox (the renamed server-based folder) will not be found in the new mailbox. Messages that were in the newly created folder "Inbox" on the old server will be in the server-based Inbox on the new server. Properties of the private info store on the original server no longer show the user that was moved. Properties of Priv IS on the new server show the mailbox and its resources minus the number of messages that were in the renamed folder. (For example, previously Old Inbox had three messages and Inbox had two messages; after the move, Inbox will have two messages and Old Inbox is not found on the new server. If Mailbox Resources had 51 items before the move, it will have 48 after the move.) This results in mail loss and the administrator must restore from the backup to retrieve the messages for that user. Keywords : kbbug5.00 kbfix5.00.sp1 XADM Version : 5.0 Platform : WINDOWS Issue type : kbbug |
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