XFOR: Rasphone.pbk Cannot Be Accessed

Last reviewed: December 22, 1997
Article ID: Q168514
The information in this article applies to:
  • Microsoft Exchange Server version 5.0

SYMPTOMS

When you attempt to open the Dial-up Connections tab of the Internet Mail Server (IMS) the following error message may appear:

   The Remote Access Service (RAS) phone book cannot be opened. It must be
   accessible and in the system directory as \ winnt \ system32 \ ras \
   rasphone.pbk.

CAUSE

The IMS is unable to locate the Rasphone.pbk file located in the %System root%\System32\ras\rasphone.pbk or the file is corrupt.

RESOLUTION

  1. Ensure that the Rasphone.pbk file is not corrupt by using the dial-up
networking.

  1. Dial from the RAS Phone Book entry; on the Start menu, click Programs, and then click Accessories and then click Dial-Up Networking.

  2. Verify that the Rasphone.pbk file is located in the following directory:

          %System root%\System32\ras\
    

    This can be done using File Manager or Widows Explorer.

  3. Ensure that the %System root% (normally the WINNT subdirectory) is shared as Admin$. It should be shared as Admin$ by default.

MORE INFORMATION

Clicking the Dial-up Connection tab in the IMS property starts the Imcadmin.dll, which attempts to open the file located in:

   \\server\admin$\system32\ras\rasphone.pbk


Additional query words: remote access
Keywords : XFOR kbusage
Version : WinNT:5.0
Platform : winnt


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Last reviewed: December 22, 1997
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