XFOR: Dr. Watson When Starting Lotus cc:Mail Connector Service

• Microsoft Exchange Server version 5.0

SYMPTOMS

In some cases, when you start the Microsoft Exchange Connector for Lotus cc:Mail service, it may cause Dr. Watson with exception access violation (0xC0000005), Address: 0041930a. You may also notice the following errors in the Windows NT Event Viewer:

   Event ID: 4097
   Source: DrWatson
   Category: None
   Description: The application, ccmc.dbg, generated an application error
   The error occurred on  X/XX/XXXX @ 16:28: 9.662 The exception generated
   was c0000005 at address 0041930a (<nosymbols>).

   Event ID: 82
   Source: MSExchangeCCMC
   Category: General
   Description: An exception has occurred. The information is as follows:
   Exception code c0000005. Exception flags: 0. Exception address 779f42aa.
   Number of parameters: 2. Exception information 0 c150003.

   Event ID: 87
   Source: MSExchangeCCMC
   Category: General
   Description: Conversion from Lotus cc:Mail message format to Microsoft
   Exchange format failed due to an exception. Message file name is
   EXPORT\msgXX.ccm. If the problem persists, please move the file from
   EXPORT directory and contact Microsoft Product Support Services.

RESOLUTION

To resolve this problem:

1. Create a temporary directory outside of the Exchsrvr directory and move all the files out of the Exchsrvr\ccmcdata\export subdirectory.

2. Start the Microsoft Exchange Connector for Lotus cc:Mail service from Control Panel Services. The service will start without the Dr. Watson error.

3. Stop the service and copy back some of the files that you moved to the temporary subdirectory back to the export directory.

4. Start the Microsoft Exchange Connector for Lotus cc:Mail service. If there is a Dr. Watson error again, move those files back to the temporary directory.

5. Move other files from the temporary subdirectory back to export directory and restart the service. Continue with this process until you can isolate the file that is causing the Dr. Watson.