XFOR: Err Msg: cc:Mail Connector Event ID 59

 Last reviewed: March 4, 1998
Article ID: Q168670

The information in this article applies to:
  • Microsoft Exchange Server version 5.0

SYMPTOMS

When you are running the Microsoft Exchange Connector for Lotus cc:Mail, you may find that messages are stuck in MTS-OUT queue of the connector store. As a result, messages destined to cc:Mail do not go through, but messages flow fine from cc:Mail to Exchange Server. In the application log, you receive the following error message: 

   Event ID: 59 Source: MSExchangeCCMC Category: General
   Lotus cc:Mail IMPORT from file *.ccm returned result code 1. Program
   did not complete successfully.
This is a generic error message from the cc:Mail import program. You may notice there are files in the Exchsrvr\Ccmcdata\Submit directory.

CAUSE

The Exchange service account does not have sufficient permission to access the cc:Mail Post Office database. If the cc:Mail Post Office database is located on a Novell NetWare server and Microsoft Gateway Services for NetWare (GSNW) is not enabled, you must created service account on the NetWare server with the identical account information and password. The service account should also has supervisor equivalent right on the database.

To verify whether the issue is due to permission, you can move the cc:Mail Post Office database to the Windows NT computer where Exchange Server is running.

RESOLUTION

To resolve this problem:

  • Grant appropriate trustee right for Exchange Service Account from NetWare.

MORE INFORMATION

Inbound mail (from cc:MAIL to Exchange) works fine because Exchange Server only reads files and writes to Windows NT. But for outbound mail (when Exchange Server writes to cc:Mail on netWare), the service account does not have sufficient rights.

cc:Mail is manufactured by Lotus, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. 

Keywords          : XFOR kbusage
Version           : WinNT:5.0
Platform          : winnt
Issue type        : kbprb
Solution Type     : kbworkaround

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Last reviewed: March 4, 1998
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