XADM: After Upgrade User Can't Administer Exchange

Last reviewed: February 4, 1998
Article ID: Q170010

The information in this article applies to:

Microsoft Exchange Server version 4.0

SYMPTOMS

After upgrading the Microsoft Exchange Server computer from version 4.0 Service Pack 4 to version 5.0, the administrator can not use the Microsoft Exchange Administrator program to administer Microsoft Exchange Server via Remote Access Service (RAS).

CAUSE

Upgrading to Exchange Server 5.0 causes some problems with the RAS service. For more information please see Section 3.3.5 of the Exchange Server CD Readme.wri file. This problem may also affect the dynamic RAS connection to other Exchange Server computers.

RESOLUTION

Install Windows NT Server 4.0 Service Pack 3 on the computer running the Microsoft Exchange Administrator program and on the computer running Microsoft Exchange Server.

Keywords          : XADM
Version           : WinNT:4.0
Platform          : winnt
Issue type        : kbprb
Solution Type     : kbservicepack

================================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: February 4, 1998
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.