XWEB: Exchange Web Client Cannot Open Attached Mail Messages

 Last reviewed: December 5, 1997
Article ID: Q172902
The information in this article applies to:
  • Microsoft Outlook Web Access, version 5.0

SYMPTOMS

When you use the Microsoft Outlook Web Access client and attempt to open an attached mail message, you receive the following error message 

   The attachment is a type not yet supported
and the attached message does not open. The Outlook Web Access client does not currently support opening attached mail messages that are in MSG file format. All attached messages will open correctly in the Exchange and Outlook clients.

CAUSE

The Outlook Web Access client does not currently support opening an attached mail message which is in the MSG file format.

WORKAROUND

You can use the Exchange Windows 3.x, Exchange Windows NT, or Exchange Windows 95 clients and the Outlook Windows 95 or Outlook Windows NT clients to successfully open attached mail messages.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook Web Access, version 5.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: XCLN IIS http
Keywords : kbbug5.00 OUTLOOK XCLN XWEB kbusage
Component : Kluane
Version : 5.0
Platform : Win95 winnt
Issue type : kbbug
Solution Type : kbpending

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Last reviewed: December 5, 1997
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