XWEB: Outlook Web Access May Not See Outlook Schedule

• Microsoft Outlook Web Access version 5.5

SYMPTOMS

You normally work with the Microsoft Outlook Calendar to store your schedule data. Then, using Outlook Web Access (OWA), you enable the Use Microsoft Schedule+ as My Primary Calendar option. At this point, you may no longer be able to view your original schedule data or free-or-busy information that you created using the Outlook Calendar.

CAUSE

This is by design.

MORE INFORMATION

If you normally use the Outlook Calendar for storing your schedule data and you then select Schedule+ as the primary calendar from Outlook Web Access, appointments will no longer be created in the Calendar folder. Therefore, any changes you make in Outlook cannot be viewed in OWA, and vice versa.

This behavior will occur if you work with Microsoft Outlook from more than one computer and choose different settings for how you use your schedule. For example, if you choose to use the Outlook Calendar on one computer and Schedule+ on another computer, neither client will be able to see the other's schedule data or free-or-busy information correctly.