XADM: POP3 Client May Cause Exchange Information Store to Crash

 Last reviewed: February 12, 1998
Article ID: Q175411
The information in this article applies to:
  • Microsoft Exchange Server version 5.0

SYMPTOMS

When you use a POP3 client to retrieve a message with attachments from a Microsoft Exchange Server, the Microsoft Exchange Server Information Store (IS) may crash and a Dr. Watson report may be generated.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server, version 5.0. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): 

   S E R V P A C K

MORE INFORMATION

This problem only occurs when a POP3 client retrieves a message containing Microsoft Word 6.0 attachments. A Dr. Watson may occur or the system will hang indefinitely. The POP3 client will hang, but it can be closed and the system will continue working. 

Keywords          : kbbug5.00 kbfix5.00.sp2 XADM
Version           : WinNT:5.0
Platform          : winnt
Issue type        : kbbug
Solution Type     : kbfix

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Last reviewed: February 12, 1998
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