XCLN: Exchange Win 3.x Client Cannot Open XNK Sent from Outlook

 Last reviewed: October 24, 1997
Article ID: Q175486
The information in this article applies to:
  • Microsoft Outlook Windows 95 client, version 8.02
  • Microsoft Outlook Windows 95 client, version 8.01
  • Microsoft Outlook Windows 95 client, version 8.00
  • Microsoft Outlook Windows NT client, version 8.02
  • Microsoft Outlook Windows NT client, version 8.01
  • Microsoft Outlook Windows NT client, version 8.00

SYMPTOMS

When you are using the Microsoft Exchange Windows 3.x client and attempt to open a Public Folder shortcut (XNK) in a message sent from a Microsoft Outlook client, you might recieve an error message similar to the following: 

   The Application associated with this attachment could not be started.
   Verify the application is installed on your system with a correct
   directory path.  C:\temp\1

WORKAROUND

The Microsoft Outlook user can create the XNK successfully by saving it to their desktop or another folder first and then dragging that copy to the message.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook, versions 8.0, 8.01, and 8.02.

A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information.

MORE INFORMATION

To reproduce this problem, follow these steps:

  1. Compose a new message in Microsoft Outlook.
2. Drag and drop a Public Folder into the compose note. This will create a XNK 
   to the Public Folder
3. Send the message to a Microsoft Exchange Windows 3.x client user. 4. Open the message in the Microsoft Exchange Windows 3.x client and double- 
   click the XNK.
Results: The error message listed above will appear.

Additional query words:
Keywords : kbbug kbfix XCLN buglist
Version : 8.0 8.01 8.02
Platform : Win95 winnt
Issue type : kbbug
Solution Type : kbfix

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Last reviewed: October 24, 1997
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