XWEB: Cannot Log On to OWA If Alias Contains Double Quotes

 Last reviewed: December 18, 1997
Article ID: Q176240
The information in this article applies to:
  • Microsoft Outlook Web Access version 5.5
  • Microsoft Exchange Active Server Components version 5.0

SYMPTOMS

When you are attempting to log on through Microsoft Outlook Web Access (OWA) to a Microsoft Exchange mailbox that contains double quote marks in the alias name, such as "James", you may receive one of the following error messages: 

   Failed to connect to the Microsoft Exchange Server, <servername>
-or- 

   Internet Explorer cannot open the Internet site
   http://<servername>/exchange/LogonFrm.asp?isnewwindow=0&mailbox=%22<user
   name>%22.
   The operation completed successfully.

CAUSE

It is possible to create a mailbox alias that contains double quotes using the Microsoft Exchange Administrator program. The Microsoft Exchange and Microsoft Outlook clients are capable of opening a mailbox with this type of alias. However, Outlook Web Access and Active Server Components do not support this and will fail with one of the errors stated above.

Additional query word: 5.01 

Keywords          : XCLN XWEB kbusage
Version           : WINDOWS:5.0,5.5
Platform          : WINDOWS
Solution Type     : kbwontfix

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Last reviewed: December 18, 1997
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