XGEN: User32.dll Error When Trying to Start Exchange Component

Last reviewed: March 13, 1998
Article ID: Q176467

The information in this article applies to:

Microsoft Exchange Server version 5.0

SYMPTOMS

When you attempt to start an Exchange service, you may receive a pop-up dialog box with the following content:

   <ServiceName> - DLL initialization failure Initialization of the dynamic
   link library c:\winnt\system32\user32.dll failed. The process is
   terminating abnormally.

CAUSE

This can be caused by the wrong version of User32.dll in the location stated in the pop-up dialog.

WORKAROUND

After you confirm what version of Windows NT is installed on the server and what service packs have been applied, check the time and date stamps on User32.dll to confirm that the right version is installed.

If you have confirmed that you are using the correct User32.dll, please refer to the following article in the Microsoft Knowledge Base for another possible resolution:

   ARTICLE-ID: Q142676
   TITLE: Overcoming User32.dll Initialization Failure Errors

Additional query words: user32.dll initialization
Keywords : XGen
Version : WinNT:5.0
Platform : winnt
Solution Type : kbworkaround

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Last reviewed: March 13, 1998
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