XFOR: Japanese Characters in Subject Line Are Corrupted

• Microsoft Exchange version 5.0

SYMPTOMS

When a Microsoft Mail for PC Networks, Japanese version, user sends a message with Japanese characters in the subject to a POP3 email client via the English version of the Microsoft Exchange Microsoft Mail Connector and Microsoft Exchange Internet Mail Service (IMS), the Japanese characters in the subject line are corrupted and show up as question marks (?). This will occur even if the Japanese code page and NLS are installed on the English Exchange Server. Please note, if the Japanese version of Exchange Server is used, this does not happen.

CAUSE

The code page property is not added during the conversion of the message at in Exchange Server's Microsoft Mail Connector.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server, version 5.0. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K