XFOR: Store Fails to Deliver Auto-Generated Messages

• Microsoft Exchange Server, versions 5.0 and 5.5

SYMPTOMS

Automatically generated messages from an Australian X.400 ADMD are not delivered correctly to Microsoft Exchange Server. The messages are received by the Microsoft Exchange Message Transfer Agent (MTA) but are not received by the end user. The following Event IDs will be logged in the Windows NT Server Event Viewer Application log:

   Event ID:    296
   Source:      MSExchangeMTA
   Type:        Information
   Category:    X.400 Service
   Description: The message C=au;A=otc;P=;L=97082616584041+20201E53 (object ID:
   06000058) has been successfully converted from content type 56010A00 to content
   type 2A864886F7140501. [MTA DISP:FANOUT 11 112] (10) 

   Event ID:    2025
   Source:      MSExchangeIS Private
   Type:        Information
   Category:    Transport Delivering
   Description: The delivery of a message failed due to error 00000BB8.  A non-
   delivery report is being sent to the message's originator. 

   Event ID:    270
   Source:      MSExchangeMTA
   Type:        Information
   Category:    X.400 Service
   Description: A permanent error has occurred with Entity 
   /O=ORG/OU=ORGUNIT/CN=CONFIGURATION/CN=SERVERS/CN=SERVERNAME/CN=MICROSOFT
   PRIVATE MDB.  Entity is a Message  Object is a Normal Priority Message. 
   Object: 06000058. Message ID: C=au;A=otc;P=;L=97082616584041+20201E53
   Content length: 500, External Trace information (first 100 bytes) = 
   3029630F610413026175620513036F74631300311680113937303832363136353834302B3130
   30308201003080638061801302415500006280130874656C656D656D6F000013086268706D65
   6C30340000318080113937303832363138303033392B3130,  PDU dump reference 3839 
   [MTA SUBMIT 16 74] (14) 

   Event ID:    290
   Source:      MSExchangeMTA
   Type:        Warning
   Category:    X.400 Service
   Description: A non-delivery report (reason code transfer-failure and 
   diagnostic code invalid-arguments) is being generated for message 
   C=au;A=otc;P=;L=97082616584041+20201E53. It was originally destined for 
   DN:/o=ORG/ou=ORGUNIT/cn=RECIPIENTS/cn=WDCOOB§C=AU;A=TELEMEMO;P=PRMD;O=ORG;
   S=Surname;G=GivenName;I=Init; (recipient number 1), and was to be redirected
   to . [MTA DISP:RESULT 21 136] (12)

CAUSE

These messages are rejected by the Exchange Server because the transmitting system is including a null PRMD entry in the MTSID field of the message. If a PRMD field is present, this field should between 1 and 16 characters, not null. Since the PRMD specified by Telstra does not confirm to this, the message results in an NDR.

MORE INFORMATION

The X.400 ADMD in this case is TELEMEMO (or OTC) in Australia. Messages sent to:

   C=AU;A=OTC;P=ENHANCED;O=Operations;S=AutoReply 

STATUS

While Microsoft believes this to be a conformance issue with the X.400 Service providor, a workaround has been made available for Exchange Server, verions 5.0 and 5.5

A supported fix is now available but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Product Support Services for more information.