XADM: Information Store Stops in EcCreateP1 When Starting MTA

• Microsoft Exchange Server, versions 4.0 and 5.0

SYMPTOMS

The Microsoft Exchange information store stops responding when the Microsoft Exchange Message Transfer Agent (MTA) is started and reports an access violation. The DRWTSN32 log shows that the stoppage occurred in the function EcCreateP1.

CAUSE

The function that creates the P1 envelope for the message when delivering to the MTA (and the gateways) does not check for a null value when the content identifier property tag exists on a message. This causes the information store to fault when this condition occurs.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information.

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K

Additional query word: spooler

Keywords          : kbbug4.00 kbbug5.00 kbfix5.00.sp2 XADM
Version           : 4.0 5.0
Platform          : winnt
Issue type        : kbbug
Solution Type     : kbfix kbpatch