XFOR: Delivery and Read Reports Do Not Appear in Lotus Notes

• Microsoft Exchange Server, version 5.5

SYMPTOMS

If you send a message with an attached Delivery or Read report from a Microsoft Exchange client or Outlook client to a Lotus Notes client via the Exchange Connector for Lotus Notes, the Notes client receives the message, but the attached report is not present.

CAUSE

When the message with the attached report is being processed, the Exchange Connector for Lotus Notes strips the attached report from the message. Any other part of the message such as text or other attachments remains intact.

WORKAROUND

If you must send a Read or Delivery report to a Notes client, perform the following steps to work around the problem:

1. From the open message, click Insert on the toolbar.

2. Select Item and choose the report from the list of messages.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.