XADM: Home Server Not Updated After a Move Mailbox

• Microsoft Exchange Server versions 4.0 and 5.0

SYMPTOMS

When you move a user's mailbox from Server A to Server B using the Advanced tab of mailbox properties, it will appear that the user's Directory Object is still homed on Server A. But when you check the destination servers Mailbox Resources, the user's mail appears to have been successfully moved to Server B.

CAUSE

During the Move Mailbox process, the Microsoft Exchange Server Administrator program performs the following steps:

1. Copies the selected user's mailbox to the selected destination Server.

1. After the mailbox has been successfully moved, a directory synchronization request is issued.

WORKAROUND

To work around this problem, do one of the following:

• On the Tools menu, click Move Mailbox to move users (instead of using the Home Server property in the Advanced tab of the Recipient properties dialog box).
• Force Directory Updates within the site, as follows:

  1. In the Administrator program, select the desired server.

  2. On the General tab of the Directory Service properties page, click

        Update Now.
  

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K