XADM: Incorrect RPC Operations Cause Information Store to Fail

 Last reviewed: February 12, 1998
Article ID: Q177823
The information in this article applies to:
  • Microsoft Exchange Server, versions 4.0 and 5.0

SYMPTOMS

An information store crash may occur, generating a Dr. Watson error message with the following stack dump: 

   FramePtr  RetAddr   Param1   Param2   Param3   Function Name
   252afaf4  0042cc1c  252afb18 000001c5 252afb0c STORE!EcRpc+0xfb8
   252afb08  77e11841  2652a620 3029b00c 00000030 STORE!EcDoRpc+0x3c
   265f2070  37363534  0004020a 00413280 00000001 0x77e11841

CAUSE

An incorrect remote procedure call (RPC) buffer size setting from server to client communications causes corruption of memory, which in turn can shut down the information store.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information.

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K

Additional query word: IS 

Keywords          : kbbug4.00 kbbug5.00 kbfix5.00.sp2 XADM
Version           : WinNT:4.0,5.0
Platform          : WINDOWS
Issue type        : kbbug
Solution Type     : kbfix kbpatch

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Last reviewed: February 12, 1998
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