XCLN: Microsoft Outlook Displays Incorrect Size for Attachments

• Microsoft Outlook Windows 95 client, versions 8.00, 8.01, 8.02, and 8.03
• Microsoft Outlook Windows NT client, versions 8.00, 8.01, 8.02, and 8.03

SYMPTOMS

When you view the properties of an attachment in Microsoft Outlook 97, the size of the attachment may appear to be smaller than its actual size. The size displayed in the Properties dialog box is rounded down to the nearest kilobyte (KB), megabyte (MB), or gigabyte (GB). The following examples illustrate this behavior:

   Actual Size       Display Size     Difference
   ===========       ============     ==========
     1.0 KB              1KB             -
     1.4 KB              1KB          400 bytes
     1.9 KB              1KB          900 bytes

     2.0 MB              2MB             -
     2.2 MB              2MB          200 KB
     2.9 MB              2MB          900 KB

     3.0 GB              3GB             -
     3.3 GB              3GB          300 MB
     3.9 GB              3GB          900 MB

WORKAROUND

To determine the correct size of the file, save the file to your hard disk drive and view the file’s properties in Windows Explorer. To do this, perform the following steps:

1. Open the message.

2. From the File menu, select Save Attachments.

3. Select the attachment from the list, and click OK.

4. Save the file to a directory on your hard disk drive.

5. Using Windows Explorer, view the file's properties to determine the correct file size.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.