XADM: Store Stops When POP3 Client Retrieves NDR for UTF-7 Msg

• Microsoft Exchange Server, version 5.0

SYMPTOMS

The Information Store stops responding. The event log shows event ID 3039:

   The error %1 was encountered while trying to communicate with the
   message store. An attempt to refresh the connection will be made.
   If not successful, the service will be shut down.

CAUSE

A user with a POP3 client checked his or her mail and tried to retrieve a stuck non-delivery report (NDR) for a UTF-7 message from his or her mailbox.

WORKAROUND

To work around this problem:

• In the event log, find the user logged on just before the crash. Log this user account on with a MAPI client and delete or move the NDR from the inbox.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0.

This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K