Exchange Client Cannot Resolve Hidden Recipient

 Last reviewed: February 17, 1998
Article ID: Q178721
The information in this article applies to:
  • Microsoft Exchange Windows 95 client, versions 4.0 and 5.0
  • Microsoft Exchange Windows NT client, versions 4.0 and 5.0
  • Microsoft Exchange Windows 3.x client, versions 4.0 and 5.0
  • Microsoft Outlook for Windows 3.1x, Exchange Server Edition, version 8.0
  • Microsoft Outlook Windows 95 client, versions 8.00, 8.01, 8.02, and 8.03
  • Microsoft Outlook Windows NT client, versions 8.00, 8.01, 8.02, and 8.03

SYMPTOMS

When you attempt to open a new profile, you may receive a Check Name dialog box with the following error message: 

   The name could not be resolved. The name could not be matched to a name
   in the address list.

CAUSE

The mailbox alias or name attempting to be resolved has been hidden from the Exchange Server Address Book.

WORKAROUND

Open the Exchange Administrator program and temporarily unhide the recipient from the Address Book by following these steps:

  1. From the View menu, select Hidden Recipients.

  2. Double click the Recipients container and highlight the mailbox desired.

  3. Double click to view the properties of the mailbox.

  4. Select the Advanced tab and uncheck the "Hide from Address Book" option.

  5. The name can be resolved at this point. Once this is completed, you can hide the name from the Address Book again if needed. 
Keywords          : XCLN
Version           : WINDOWS:4.0,5.0,8.0,8.00,8.01,8.02,8.03
Platform          : WINDOWS
Issue type        : kbprb
Solution Type     : kbworkaround

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Last reviewed: February 17, 1998
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