XCLN: Exchange Client Hangs with Norton Anti-Virus AutoProtect

Last reviewed: February 17, 1998
Article ID: Q178722

The information in this article applies to:

Microsoft Exchange Windows 95 client, versions 4.0 and 5.0
Microsoft Outlook Windows 95 client, versions 8.00, 8.01, 8.02, and 8.03

SYMPTOMS

If you are using the Norton Antivirus program for Windows 95 and have the AutoProtect mode enabled, the Exchange client hangs when you try to log on.

Although the system acts as if it is trying to connect to the Exchange Server computer by displaying the Exchange client log-on logo, the system will hang indefinitely at this point.

WORKAROUND

Disabling the AutoProtect option of the Norton Antivirus program will allow you to connect to the Exchange Server computer.

Keywords          : XCLN
Version           : Win95:4.0,5.0,8.00,8.01,8.02,8.03
Platform          : Win95
Issue type        : kbprb
Solution Type     : kbworkaround

================================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: February 17, 1998
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.