XCON: cc:Mail Post Office Gets NFT Error

• Microsoft Exchange Server version 5.0

SYMPTOMS

A cc:Mail post office gets the NFT error at random with following information in the event log:

   Event ID: 59

   Lotus cc:Mail IMPORT from file *.ccm returned result code 1.  Program
   did not complete successfully.

   Event ID: 68

   Lotus cc:Mail EXPORT to file msg4987.ccm returned result code 1.  Could
   not access the Lotus cc:Mail Post Office.

CAUSE

The Microsoft Exchange Connector for Lotus cc:Mail redirects the import/export console messages to a temporary file. To do this, the Connector process creates a second process and uses the DuplicateHandle function to duplicate its file handles in the second process. The second process then uses those handles to perform the redirection. However, because of the way that this particular function operates, the duplicated handles are not registered in the handle table of the new process and this causes the redirected console messages to be written to random parts of the cc:Mail post office files.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K

MORE INFORMATION

When this problem occurs, you will also see plain text information similar to the following in the corrupted file by using debug or VC++. You should not see any plain text information in the non-corrupted cc:mail post office files

   0AFA:3F00  0D 0A 0D 0A 45 78 70 6F-72 74 69 6E 67 20 6D 65
   ....Exporting
   me
   0AFA:3F10  73 73 61 67 65 73 20 69-6E 20 6D 61 69 6C 62 6F   ssages in
   mailbo
   0AFA:3F20  78 20 22 72 61 6E 64 79-79 65 68 5F 65 65 22 20   x
   "randyyeh_ee"
   0AFA:3F30  74 6F 20 66 69 6C 65 20-45 58 50 4F 52 54 5C 4D   to file
   EXPORT\M
   0AFA:3F40  53 47 34 41 32 37 2E 43-43 4D 0D 0A 41 FA 2B 16
   SG4A27.CCM..A.+.
   0AFA:3F50  58 64 44 6A 63 28 E9 7E-ED 83 D5 D0 54 7B DE 25
   XdDjc(.~....T{.%
   0AFA:3F60  89 94 34 11 33 CD E2 0C-82 8B 57 5E 34 D1 39 2A
   ..4.3.....W^4.9*
   0AFA:3F70  AF 38 B2 20 11 8E 85 4F-A6 77 7D 5A C9 F9 3C AB   .8.
   ...O.w}Z..<.

Keywords          : kbbug5.00 kbfix5.00.sp2 XCON
Version           : WinNT:5.00
Platform          : winnt
Issue type        : kbbug
Solution Type     : kbfix