XADM: Generating the OAB Yields Error c1031662 Events 5004 5012

• Microsoft Exchange Server, versions 4.0, 5.0

SYMPTOMS

You may receive the following error message when you attempt to generate the Exchange offline Address Book (OAB):

   An error occurred while generating the offline Address Book. To
   view details, see the application event log in the Windows NT
   Event Viewer on the offline Address Book server.

   Microsoft Exchange Administrator
   ID no. c1031662

   Event ID 5004
   Generation of the offline Address Book is complete. Result: An
   error occurred.

CAUSE

The foreign Details Templates or the One-Off Address Templates, or both, have been installed, but the corresponding Windows NT Code Pages have not.

If the Language Container exists, but no corresponding template information exists when the Language Container is selected in the Administrator program, the offline Address Book cannot be generated.

WORKAROUND

The Details Templates, One-Off Address Templates, and the corresponding Windows NT Code Pages must be installed properly for each language. If they are not installed properly, then each empty Language Container must be removed from the directory using the following procedure:

WARNING: Using the raw mode of the Exchange Administrator program (admin /r) incorrectly can cause serious problems that may require you to reinstall Microsoft Windows NT Server and/or Microsoft Exchange Server. Microsoft cannot guarantee that problems resulting from the incorrect use of raw mode can be solved. Use raw mode at your own risk.

1. Start the Microsoft Exchange Administrator program in raw mode by executing ADMIN.EXE -R from the EXCHSRVR\BIN directory.

2. Open the Details Templates and the One-Off Address Templates objects under Configuration/Addressing in the Administrator program.

3. Highlight the foreign language template(s) listed, and then click Delete Raw Object from the Edit menu in the Administrator program.

MORE INFORMATION

The Details Templates Language container holds details templates in various languages (such as U.S./English, German, and Japanese). Details templates let you customize various dialog boxes.

Path: Organization\ Site\ Configuration Container\ Addressing Container\ Details Templates Container\ Language Container.

The One-Off Address Templates container holds various One-Off Address Templates containers, which contain one-off address templates in various languages. One-off address templates let you view the Microsoft Outlook dialog boxes that prompt you for one-off e-mail address information.

The One-Off Address Templates Language container holds one-off address templates in various languages (such as U.S./English, German, and Japanese). One-off address templates let you view the Microsoft Outlook dialog boxes that prompt you for one-off e-mail address information.

Path: Organization\ Site\ Configuration Container\ Addressing Container\ One-Off Address Templates Container\ Language Container.

More information about installing foreign language templates can be found in the following Microsoft Knowledge Base article:

   ARTICLE ID: Q159721
   TITLE     : XADM: How to Add Templates for Different Language Clients

   ARTICLE ID: Q151701
   TITLE : How to Manually Add Code Pages for Mixed Languages

Keywords          : XADM kbusage
Version           : WINDOWS:4.0,5.0
Platform          : WINDOWS
Issue type        : kbprb