XCLN: Internet User Cannot Display Form Sent via Mail Connector

• Microsoft Exchange Windows 95 client, versions 4.0, 5.0
• Microsoft Exchange Windows NT client, versions 4.0, 5.0
• Microsoft Exchange Server, versions 4.0, 5.0, 5.5

SYMPTOMS

When an Exchange user tries to send an electronic form over the Internet Mail Connector or Internet Mail Service to an Internet user, the recipient may not be able to display the form correctly. When the recipient attempts to open the electronic form, it may not be displayed, or the user may receive the following error message:

   Correctly displaying this item requires a custom form that is
   either not available or not correctly installed. Please see
   your network administrator for more information.

WORKAROUND

Two settings must be implemented in order to send electronic forms over the Internet Mail Connector or Internet Mail Service. Both settings involve enabling Rich Text Format (RTF).

1. On the sending Exchange Server computer's Administrator program, go to Internet Mail Service, Internet Mail property page, Advanced Options. Confirm that the "Send Microsoft Exchange rich text formatting" option is set to "Always" or at least "User". If this value is set to "Never", Exchange users will not be able to send electronic forms over the Internet. In Exchange 5.0 and 4.0, this setting is in the Internet Mail property page and Interoperability button.

2. From the Exchange client, create personal address book entries for those SMTP (Internet) recipients you intend to send electronic forms to. Make sure to enable "Always send to this recipient in Microsoft Exchange rich text format".

MORE INFORMATION

When you send an electronic form, always send it in Rich Text Format. This sends all messages in an Application/MS-TNEF format that works fine if you are sending to a system that understands this MIME type, usually another Internet Mail Connector.