XCLN: Exchange Help Starts Outlook Help FileLast reviewed: February 4, 1998Article ID: Q179930 |
The information in this article applies to:
SYMPTOMSWhen you use the Microsoft Exchange client, starting Help starts the Microsoft Outlook Help file rather than the Exchange Help file. This occurs on a system that has the Exchange client installed and then is upgraded to Outlook.
CAUSEDuring the installation of the Outlook client, the Exchng.cnt file is overwritten with the information contained that specifies the Outlook Help file (Outlhlp.hlp) as the default. The Exchng.hlp file is not deleted.
WORKAROUNDTo work around this problem, before you install the Outlook client, back up the Exchng.cnt file and then restore it to its original location if you want to use Exchange Help rather than Outlook Help. -or- Copy the Exchng.cnt file from a workstation that has not been upgraded. Copy the Exchng.cnt file back to the \exchange directory.
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Additional query words: CNT GID
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