XFOR: CCMC Doesn't Work w/ Exchange Installed to Long Directory

• Microsoft Exchange Server version 5.5

SYMPTOMS

Messages are not delivered or received across the Microsoft Server Connector for Lotus CC-Mail (CCMC). There may not be any errors in the application event log.

If a message is sent to the Lotus cc:Mail environment, with Maximum logging level set for the categories Outbound and General, the only Event ID logged is:

   Event ID: 11001
   The following message was sent from Microsoft Exchange to Lotus cc:Mail,
   From: USER at EXCHANGESITE
   Date: 2/10/98 11:28
   To: CCMailPO1 User1 at CCMAILPO1

   Event ID: 58
   Lotus cc:Mail IMPORT from file *.ccm completed successfully.

   Event ID: 67
   Lotus cc:Mail EXPORT to file msg65F9.ccm completed successfully.

   Event ID: 14001
   Microsoft Exchange Connector for Lotus cc:Mail directory synchronization
   has started.
   Now exporting Lotus cc:Mail directory entries, mailing lists, and
   bulletin board titles.

   Event ID: 14031
   Microsoft Exchange Connector for Lotus cc:Mail directory synchronization
   has finished.

CAUSE

Microsoft Exchange Server was installed in a directory that exceeds eight characters in length (for example, C:\ExchSrvr55). When the Microsoft CCMC is configured to use the MS-DOS based Import.exe and Export.exe utilities (provided by Lotus cc:Mail), these utilities fail to operate if they are provided a path that exceeds the MS-DOS 8.3 naming convention.

Exchange Server provides the path to the Export.ini file (for example, C:\ExchSrvr55\CCMCData\Export.ini) and the MS-DOS utilities fail to locate the INI file necessary for normal operation.

WORKAROUND

Install Exchange Server to a directory that does not exceed eight characters in length.

STATUS

Microsoft has confirmed this to be a problem in Exchange Server version 5.5. A supported fix is now available, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information.

MORE INFORMATION

With the fix applied, the CCMC only passes short-path names to the Lotus cc:Mail export/import utilities.

Lotus cc:Mail is manufactured by Lotus, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.