XADM: Error -1022 When Starting the Information Store

 Last reviewed: February 27, 1998
Article ID: Q181449
The information in this article applies to:
  • Microsoft Exchange Server, version 4.0

SYMPTOMS

When you try to start the Microsoft Exchange Information Store service, the following message occurs: 

   The Microsoft Exchange Information Store service returned service
   specific error 4294966274.
The following entries are generated in the Windows NT event log: 

   Event ID: 31
   Source: EDB
   Type: Error
   Category: Logging/Recovery
   Description:
   MSExchangeIS ((313) ) Unable to read the log header. Error -1022.

   Event ID: 1120
   Source: MSExchangeIS
   Type: Error
   Category: General
   Description:
   Error -1022 initializing the Microsoft Exchange Server Information Store
   database.

CAUSE

The above errors can be caused by a corrupt Microsoft Exchange Transaction Log file.

WORKAROUND

Rename the Edb.chk file in the Exchsrver\Mdbdata directory. Try starting the Information Store service again.

The following events should be generated in the event log: 

   Event ID: 18
   Source: EDB
   Type: Information
   Category: Logging/Recovery
   Description:
   MSExchangeIS ((137) ) The database is running recovery steps.

   Event ID: 71
   Source: EDB
   Type: Information
   Category: Logging/Recovery
   Description:
   MSExchangeIS ((137) ) Redoing log file d:\exchsrvr\MDBDATA\edb00004.log.

   Event ID: 71
   Source: EDB
   Type: Information
   Category: Logging/Recovery
   Description:
   MSExchangeIS ((137) ) Redoing log file d:\exchsrvr\MDBDATA\edb00005.log.
The above event indicates which log files have been successfully replayed. In the above example, edb00005.log was successfully replayed. Therefore, the problem exists in the edb00006.log file.

If there are no Event ID 71 messages generated, the problem may be in the Edb.log file, in which case the resolution is to move all the log files out of the MDBDATA directory and then restart the Microsoft Information Store service. 

Keywords          : XADM
Version           : WINDOWS:4.0
Platform          : WINDOWS
Issue type        : kbprb
Solution Type     : kbworkaround

================================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: February 27, 1998
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.