XCLN: Cannot Resolve Name When Sending To SMTP Address Using Bro

• Microsoft Exchange Windows 95 client, versions 4.0 and 5.0
• Microsoft Exchange Windows NT client, versions 4.0 and 5.0

SYMPTOMS

When you attempt to send to an SMTP recipient via an Internet browser over the MailTo: Protocol (URL), you may not be able to resolve the recipient’s name or add that SMTP address to a personal address book.

CAUSE

This problem can occur if the Use Simplified Form to Send From Other Applications option is checked in the Send Options on the Exchange Client computer.

This feature was added in Exchange 4.0 Service Pack 2 (Build 4.0.993).

WORKAROUND

Uncheck the Use Simplified Form to Send From Other Applications option by doing the following:

1. Start the Microsoft Exchange Client.

2. From the Options menu, click Tools.

3. Click the Send tab.

4. Clear the Use Simplified Form to Send From Other Applications check box.

MORE INFORMATION

For additional information, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE ID: Q156073
   TITLE:      File, Send Brings Up Window with Missing Options

   ARTICLE ID: Q174215
   TITLE:      MapiSendMail Incorrectly Returns Success Using Outlook Form