XADM: Directory Service Does Not Start with Event ID 1196

• Microsoft Exchange Server, versions 4.0, 5.0, and 5.5

SYMPTOMS

When you attempt to start the Microsoft Exchange Directory service after halting the restore process or a failed restore process, the following event ID may appear in the Event Viewer Application log:

   Event ID: 1196
   Source: MSExchangeDS
   Type: Information
   Category: Internal Processing

   Couldn't recover the restored Microsoft Exchange database (EDB). Cannot
   continue. Error c7ff0007.

CAUSE

The Restore In Progress registry subkey exists. This is by design. The Restore In Progress registry subkey exists to stop the Microsoft Exchange Directory service from starting.

WORKAROUND

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.

To work around this problem, remove the registry key and restart the Microsoft Exchange Directory service and all dependent services. The Restore In Progress registry subkey is located at:

   
   HKEY_LOCAL_MACHINE/System/Current_Control_Set/Services/MSExchangeDS/
   Restore In Progress