PRB: Fax Manager Causes FoxPro for Mac System Menu Problem

The information in this article applies to:

• Microsoft FoxPro for Macintosh, version 2.6a

WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

SYMPTOMS

After installing Fax Manager, the File menu pop-up of the system menu appears blank. However, the File menu pad's hot keys function properly. Furthermore, the other system menu pads function normally.

CAUSE

There is a memory conflict between Fax Manager and FoxPro 2.6 for Macintosh.

WORKAROUND

Disable Fax Manager by removing the Fax Manager extension located in the Extension folder and placing it on the desktop. The Extension folder is located within the Macintosh System folder.

STATUS

This behavior is by design.

MORE INFORMATION

The memory conflict prevents FoxPro from properly displaying the contents of the File menu pad. The same problem may occur with other third-party fax or communication software programs. If this behavior occurs, quit FoxPro, disable any fax or communication software present on the computer, and restart FoxPro.

Fax Manager is from Smith Micro Software. Microsoft does not support, endorse, or recommend any of these products. We provide this information only as a convenience for our customers and do not provide warranties of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.