FP97: Setup Program Doesn't Recognize 10-Digit CD Key

• Microsoft FrontPage 97 for Windows with Bonus Pack

SYMPTOMS

The compact disc key from the sticker on your FrontPage jewelcase does not work. That is, even when you type in the number from the sticker, FrontPage 97 is not installed.

CAUSE

Some of the FrontPage compact discs were shipped with stickers that contain incorrect keys. The incorrect keys effectively prevent you from installing FrontPage 97. (FrontPage Setup requires an 11-digit key: the incorrect keys are 10-digit numbers.)

WORKAROUND

If the sticker on your FrontPage 97 compact disc jewelcase has an incorrect key, call the Microsoft Sales and Information Center at (800) 426-9400. To obtain a valid key, you must provide the Microsoft Sales and Information Center with the following information:

• the bar code number from the top of the box
• the purchase location (where you bought the product)
• the 10-digit compact disc key on the sticker (the key that is not working)