Err Msg: Cannot Start Communications with the Desktop Computer

 Last reviewed: February 17, 1998
Article ID: Q181218
The information in this article applies to:
  • Microsoft Windows CE, versions 1.0, 2.0

SYMPTOMS

When you synchronize your Handheld PC (H/PC) with a desktop computer running Microsoft Windows NT 4.0, you may receive the following error message: 

   Cannot start communications with the desktop computer. Remote
   networking could not start due to a critical error (Error 628).

CAUSE

This behavior can occur for any of the following reasons:

  • The H/PC is not connected properly to the desktop computer.
  • You did not type the correct user name, password, or domain name to log on to the desktop computer.
  • A domain controller is not available to validate your logon information.

RESOLUTION

To resolve this behavior, use the following steps:

  1. Check the cable connections on your H/PC and your desktop computer. The cable must connect directly to the H/PC and the desktop computer.

  2. Verify that you are using the correct user name, password, and domain name to log on to your desktop computer.

  3. Verify that a domain controller is available on the network. To do so, contact your network administrator.

For additional information about troubleshooting H/PC connections, please see the following articles in the Microsoft Knowledge Base: 

   ARTICLE-ID: Q162116
   TITLE     : Troubleshooting H/PC-to-Desktop Computer Connectivity

   ARTICLE-ID: Q177865
   TITLE     : Cannot Start Communications with the Desktop Computer

Additional query words: 1.00 2.00
Keywords : handheld wince kberrmsg
Version : WINDOWS:1.0,2.0
Platform : WINDOWS
Issue type : kbprb

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Last reviewed: February 17, 1998
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