Auto Disconnect Feature Does Not Acknowledge FTP Downloads

The information in this article applies to:

• Microsoft Plus! for Windows 95
• Microsoft Windows 95

SYMPTOMS

While you are downloading files using File Transfer Protocol (FTP), other similar Internet tools, or a 16-bit Windows sockets program, the Auto Disconnect feature of MSN, The Microsoft Network, or Microsoft Plus! may detect the connection as idle and ask you if you want to remain connected. If you are using MSN, you may see the following message:

   Disconnecting in <x> seconds.

   Click Cancel to remain connected.

   The Microsoft Network is disconnecting because there has been no
   activity recently. To increase the length of time before disconnecting,
   go to MSN Central, click View, and then click Options.

CAUSE

The Microsoft Plus! or MSN component responsible for monitoring the connection does not detect that the connection is active when you are using FTP, other similar Internet tools, or a 16-bit Windows sockets program.

RESOLUTION

Configure the Auto Disconnect feature to wait for a longer period of time before disconnecting. To increase the Auto Disconnect time in MSN, use the following steps:

1. Double-click The Microsoft Network icon on the desktop. If you are prompted to Sign In to MSN, click Connect.

2. On the View menu, click Options.

3. On the General tab, increase the number of minutes selected in the Disconnect After... Minutes Of Inactivity box. You can increase this length of time to a maximum of 59 minutes.

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Internet.

3. On the AutoDial tab, increase the number of minutes selected in the Disconnect If Idle For... Minutes box. You can increase this length of time to a maximum of 59 minutes. To disable the Auto Disconnect feature altogether, click the Auto Disconnect check box to clear it.

MORE INFORMATION

The Auto Disconnect feature that you can enable in the Internet tool in Control Panel requires that a program support the 32-bit Windows sockets included with Windows 95. Microsoft Internet Explorer is an example of a program that supports the 32-bit Windows sockets.