Internet Explorer for Macintosh Stops Responding

• Microsoft Internet Explorer version 2.0, 3.0 for Macintosh

SYMPTOMS

When you run Internet Explorer, it may stop responding (hang).

CAUSE

This problem can be caused by incompatible or damaged control panels, extensions, or items in your Startup Items folder (such as anti-virus software).

RESOLUTION

To work around this problem, disable all control panels, extensions, and items in your Startup Items folder and then check to see if the problem persists. To disable all control panels, extensions, and items in your Startup Items folder, click Restart on the Special menu in the Finder (desktop), and then press and hold down the SHIFT key while your computer starts until the Finder appears.

NOTE: This procedure disables network support. To perform a clean start with networking, you must move only certain control panels and extensions out of the appropriate folders and then restart your computer. For more information about performing a clean start with networking, please contact Apple.

If the problem no longer occurs after performing this procedure, restart your computer normally and then disable individual control panels, extensions, and items in your Startup Items folder. After disabling each individual control panel, extension, or other item, restart the computer and check to see if the problem still occurs. After you have identified the specific item that is causing the problem, reinstall the item or contact the manufacturer of the item for information about resolving this problem.

MORE INFORMATION

Extensions Manager is a tool that you can use to enable or disable specific control panels or extensions. Extensions Manager is available from Apple and is included with Apple Macintosh System 7.5 and later.