The information in this article applies to:
- Microsoft Internet Mail and News version 1.0 for Windows 95
SUMMARY
Microsoft Internet Mail version 1.0 includes features to import messages
and entries from a personal address book. This article lists steps to help
you troubleshoot problems when you attempt to import messages or personal
address book entries.
With the updated version 1.0 of Internet Mail and News, you can import
messages from:
- Eudora Pro or Light (through version 3.0)
- Microsoft Exchange or Microsoft Outlook
- Netscape Mail (version 2 or version 3)
You can also import address book entries from:
- Eudora Pro or Light Address Book (through version 3.0)
- Microsoft Exchange Personal Address Book
- Microsoft Internet Mail for Windows 3.1 Address Book
- Netscape Address Book (version 2 or version 3)
NOTE: In this article, "Microsoft Exchange" refers to both Microsoft
Exchange and Windows Messaging.
MORE INFORMATION
Determine which build of Internet Mail and News you are using. For
information about finding the build number, see the following article
in the Microsoft Knowledge Base:
ARTICLE-ID: Q161636
TITLE : How to Identify the Installed Version of Internet Mail
or News
For information about obtaining the latest update of Internet Mail and
News, see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q154457
TITLE : Availability of Microsoft Internet Mail and News
Troubleshooting Importing Messages
To troubleshoot problems when you attempt to import messages, perform the
following steps. After performing each step, check to see if the problem
has been resolved.
- Obtain the latest update for Microsoft Internet Mail and News.
- Verify that the Imnimp.dll file in the Windows\System folder is not
missing or damaged. To do so, reinstall Microsoft Internet Mail and
News from the online source from which you originally installed it.
- Verify that the set of personal folders from which you are attempting
to import messages is functioning properly. To do so, follow these
steps:
a. Create a new Microsoft Exchange profile that contains only the
Personal Address Book and Personal Folders information services. You
should create a new personal address book (.pab file) and new set of
personal folders (.pst file), instead of using the .pab and .pst
files already on your hard disk. If you require assistance creating
a new Microsoft Exchange profile, please consult the Microsoft
Exchange documentation.
b. Start Microsoft Exchange using the new profile, create a new
message, and then save the message to the Inbox.
c. In Internet Mail, attempt to import the Inbox from the new set of
personal folders.
- Verify that your mail client's message store is functioning properly.
To do so, follow these steps:
a. Create a new message store using your mail client.
b. Start your mail client using the new message store, create a new
message, and then save the message to the Inbox.
c. In Internet Mail, attempt to import the Inbox from the new message
store.
- Refer to troubleshooting steps for your mail client.
Troubleshooting Importing Address Book Entries
To troubleshoot problems attempting to import entries from an address
book, perform the following steps. After performing each step, check to
see if the problem has been resolved.
- Obtain the latest update for Microsoft Internet Mail and News.
- Verify that the Wab32.dll file in the Windows\System folder and the
Wabmig.exe file in the Windows folder is not missing or damaged. To do
so, reinstall Microsoft Internet Mail and News from the online source
from which you originally installed it.
- Verify that the personal address book from which you are attempting to
import entries is functioning properly. To do so, follow these steps:
NOTE: Although Internet Mail imports all the entries in a personal
address book, only the Internet Mail (Simple Mail Transfer Protocol
(SMTP)) entries can be used in Internet Mail. Therefore, SMTP entries
should be used when you are testing whether the personal address book is
functioning properly. Because SMTP entries are associated with the
Internet Mail information service, that service must be installed in
addition to the Personal Address Book and Personal Folders information
services.
a. Create a new address book for your mail client. If you require
assistance creating an address book for your mail client, please
consult the client's documentation or manufacturer.
b. Start the mail client using the new address book, and then create
one or more Internet Mail personal address book entries.
c. In Internet Mail, attempt to import the new personal address book.
- Refer to troubleshooting steps for your mail client.
The third-party products discussed in this article are manufactured by
vendors independent of Microsoft; we make no warranty, implied or
otherwise, regarding these products' performance or reliability.
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