Error Message: Unable to Start Application...

• Microsoft Internet Mail and News version 1.0 for Windows 95

SYMPTOMS

When you start Internet Mail or Internet News, you may receive the following error message:

   Unable to Start Application.
   Some components may be busy or missing.

CAUSE

This error message can occur if any of the following conditions exist:

• The Windows Address Book (WAB) file is damaged or the WAB file and the Wab32.dll file versions are mismatched.
• The Gapia32.dll, Htmledit.dll, or Wabmig.exe file is damaged.
• You installed the standalone version of Internet Mail and News and you installed only the Internet News component.
• You installed Internet Explorer and did not install the Internet Mail component.

RESOLUTION

To resolve this issue, use the appropriate method.

Damaged WAB File or Mismatched WAB File and Wab32.dll File

Method 1:

Install the updated version 1.0 of Internet Mail and News. The updated version handles this issue in a more robust manner and updates the WAB file and Wab32.dll file.

For information about obtaining the updated version 1.0 of Internet Mail and News for Windows 95 and Windows NT 4.0, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q154457
   TITLE     : Availability of Microsoft Internet Mail and News

Rename the <Username>.wab file, and then start Internet Mail or Internet News again.

Damaged Gapia32.dll, Htmledit.dll, or Wabmig.exe File

Rename these files and then reinstall Internet Mail and News. To rename a file, follow these steps:

1. Click Start, point to Find, and then click Files Or Folders.

2. Type the name of the file in the Named box, and then click Find Now.

3. Right-click the file in the results window, and then click Rename.

4. Type "<filename>.xxx" (without quotation marks), where <filename> is the original file name, and then press ENTER. For example, if you are renaming the Gapia32.dll file, type "gapia32.xxx" (without quotation marks), and then press ENTER.

5. On the File menu, click Close.

Installed Internet News Only

Install the updated version 1.0 of Internet Mail and News as described in the "Damaged WAB File or Mismatched WAB File and Wab32.dll File" section above.

Installed Microsoft Internet Explorer Without Internet Mail

Reinstall Internet Explorer and install the Internet Mail component. For information about obtaining Internet Explorer 3.02, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q164475
   TITLE     : Availability of Internet Explorer 3.02 for Windows 95 
               and NT 4.0

MORE INFORMATION

WAB files are stored in the Windows folder with a name of <username>.wab, where <username> is your logon name. If this file becomes damaged, or if the format of the file is changed, it no longer matches the version of the Wab32.dll file and Internet Mail and News is unable to run. The WAB file and the Wab32.dll file must be from the same version of Internet Mail and News.