Error Message: The Computer You're Dialing in to Cannot...

The information in this article applies to:

• Microsoft Internet Explorer version 3.0 for Windows 95

SYMPTOMS

When you are using MSN, The Microsoft Network, as your Internet service provider and you start the MSN connectoid to connect to the Internet, you may receive the following error message:

  Dial-Up Networking
  The computer you're dialing in to cannot establish a Dial-Up
  Networking connection.

  Check your password, and then try again.

CAUSE

The MSN connectoid requires your user name to be entered using the "MSN/<user name>" format. If the "MSN/" prefix is missing, you receive the error message.

RESOLUTION

Change your user name in the MSN Dial-Up Networking connectoid to use the "MSN/<user name>" format, where <user name> is your MSN member ID. To do this, follow these steps:

1. Click Start, point to Programs, point to Accessories, and then click Dial-Up Networking.

2. Double-click the The Microsoft Network connectoid.

3. Type your MSN user name as "MSN/<username>" (without quotation marks). "MSN" must be in uppercase letters. Substitute your MSN member ID for <username>.

4. Type your MSN password.

5. Click Connect.