3.00
WINDOWS
kbui kberrmsg
The information in this article applies to:
- Microsoft Internet Explorer version 3.0, 4.0 for Windows 95
SYMPTOMS
When you double-click the Internet icon on the desktop, you may receive
the following error message:
Error Starting Program
The SHDOCVW.DLL file is linked to missing export
COMCTL32.DLL:InitCommonControlsEx.
CAUSE
This error can occur if the Comctl32.dll file is not the version required
by Internet Explorer. The correct version for Internet Explorer 3.0 is
4.70, with a size of 379,152 bytes and a date of August 9, 1996. The
correct version for Internet Explorer 4.0 is 4.71.
RESOLUTION
To resolve this issue, use the appropriate method:
Internet Explorer 4.0
Reinstall Internet Explorer to replace the Comctl32.dll file, or extract a
new copy of the Comctl32.dll file. To extract a new copy of the
Comctl32.dll file, follow these steps:
- Restart Windows 95, press the F8 key when you see the "Starting Windows
95" message, and then choose Safe Mode Command Prompt Only from the
Startup menu.
- Rename the Comctl32.dll file in the Windows\System folder to
Comctl32.old by typing the following line and then pressing ENTER
ren <drive>:\<windows>\system\comctl32.dll comctl32.old
where <drive> is the drive letter on which the Windows folder is
located, and <windows> is the name of the folder in which Windows is
installed. For example:
ren c:\windows\system\comctl32.dll comctl32.old
NOTE: This procedure assumes you do not have a file named Comctl32.dll.
If you do have a file by this name, use a file name extension that is
not currently in use.
- Type the following line, and then press ENTER
extract <drive>:<path>ie4_s1.cab /l <drive2>:<path2>
where <drive> is the drive letter on which the Internet Explorer 4.0
Setup files are located, <path> is the path to the folder in which the
Internet Explorer 4.0 Setup files are located, <drive2> is the drive
letter to which to extract the Ie4_1.cab file, and <path2> is the path
to the folder to which to extract the Ie4_1.cab file. For example:
extract c:\intern~1.0se\ie4_s1.cab /l c:\intern~1.0se
- Type the following line, and then press ENTER
extract <drive>:<path>comctl32.dll /l <drive2>:<path2>
where <drive> is the drive letter on which the Ie4_1.cab file is
located, <path> is the path to the folder in which the Ie4_1.cab file
is located, <drive2> is the drive on which Windows is installed, and
<path2> is the location of the Windows\System folder. For example:
extract c:\intern~1.0se\ie4_1.cab comctl32.dll /l c:\windows\system
- Restart your computer.
For more information about using the Extract tool, see the following
article in the Microsoft Knowledge Base:
ARTICLE-ID: Q129605
TITLE : How to Extract Original Compressed Windows Files
Internet Explorer 3.0
Reinstall Internet Explorer to replace the Comctl32.dll file.
MORE INFORMATION
To determine the version, size, and date of the Comctl32.dll file, follow
these steps:
- Click Start, point to Find, and then click Files Or Folders.
- In the Named box, type "comctl32.dll" (without quotation marks), and
then click Find Now.
- Right-click the file located in the Windows\System folder, and then
click Properties on the menu that appears.
- On the General tab, note the file size and created date.
- On the Version tab, note the file version, and then click OK.