Cannot Remove Microsoft Plus! After Installing Internet ExplorerLast reviewed: September 29, 1997Article ID: Q165623 |
The information in this article applies to:
SYMPTOMSWhen you attempt to uninstall Microsoft Plus!, you may receive the following error message:
Custom Action Error The system cannot find the file specified.You then receive the following message:
Microsoft Plus! for Windows 95 Setup Microsoft Plus! for Windows 95 Setup was not completed successfully.As a result, no Microsoft Plus! components are uninstalled.
CAUSEWhen you use the Remove All option, Microsoft Plus! attempts to uninstall the Internet Jumpstart Kit, but the Internet Jumpstart Kit has already been replaced by the Internet Connection Wizard (ICW).
RESOLUTIONTo remove Microsoft Plus!, select the Add/Remove option instead of the Remove All option in Microsoft Plus! Setup and then remove all components except the Internet Jumpstart Kit.
STATUSMicrosoft has confirmed this to be a problem in Microsoft Plus! for Windows 95 version 1.0. Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.
MORE INFORMATIONThe ICW is included and installed with versions of Internet Explorer after version 2.0.
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Additional query words: 3.00 ie3 ie30 ie301 ie302 4.00
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