Cannot View Embedded Objects or .rtf, .etf, .dat Attachments

• Microsoft Outlook Express version 4.0 for Windows 95
• Microsoft Outlook Express version 4.0 for Windows NT 4.0

SYMPTOMS

When you attempt to view a message that contains Rich Text Format (RTF) or Enriched Text Format (ETF) text, the text may not be visible or it may appear as an attachment. RTF information encapsulated in a Winmail.dat file may appear as a .dat attachment, or may not be visible. You cannot see embedded objects in the message, although you can see file attachments.

CAUSE

Outlook Express does not support .rtf files, .etf files, Winmail.dat files, or embedded objects in messages. Outlook Express cannot display RTF or ETF text.

RESOLUTION

To work around this issue, use one of the following methods:

• Request that messages with RTF and ETF text be sent as attachments.
• Request that messages be sent with standard formatting.

MORE INFORMATION

Microsoft Exchange supports and uses RTF. Messages sent to Microsoft Mail recipients have the RTF information encapsulated in a Winmail.dat attachment file.