Modem Problems While Using the Internet Connection Wizard

 Last reviewed: September 29, 1997
Article ID: Q169517
The information in this article applies to:
  • Microsoft Internet Explorer versions 3.0, 3.01, 3.02 for Windows 95
  • Microsoft Internet Explorer versions 3.0, 3.01, 3.02a for Windows 3.1
  • Microsoft Internet Explorer versions 3.0, 3.01a for Macintosh

SYMPTOMS

While you are using the Internet Connection Wizard, you may experience some of the following issues:

  • A conflict occurs with another program running on your computer.
  • Your modem may not be operational.
  • The modem Setup program may not have finished successfully.

RESOLUTION

To resolve these issues, follow these steps:

  1. Close any open programs.

a. Close all programs that might be using the same communications port as 
   your modem, such as any fax program, HyperTerminal, or Phone Dialer.
b. In the Internet Connection Wizard, click Redial. If this does not work, 
   continue to the next step. To start the Internet Connection Wizard,
   click Options on the Tools menu, click the Connect tab, and click
   Connect.

  • If you have an external modem, check the power to your modem. To do so, follow these steps:

    a. While your computer is running, turn off your modem, and then turn it 

       on again.
    b. Check to make sure your modem is operational. For example, the CS or 
       Clear To Send (CTS) indicator lights on your modem should be
   illuminated.)
    c. If your modem is operational, click Redial.

    d. If you determine there is a problem with your modem or you redial and 

       it still does not work, your modem may not have initialized correctly.
   Completely shut down your computer, and then turn the computer back on
   while the modem is powered on. If your modem is still not operational,
   continue to the next step.

  • Uninstall and reinstall your modem. To do so, follow these steps:

    a. From within the Internet Connection Wizard, verify the type of modem 

       you are using by viewing the selection in the The Current Modem Is box.
   If your modem is set to Standard Modem or shows something other than
   the modem you are using, try choosing the correct modem from the list
   and then redialing. If this does not work, reinstall your modem.
    b. To reinstall your modem, click the Start button, point to Settings, and 
       then click Control Panel. Double click Modems. Under Windows 95, click
   the modem you are trying to use to set up your Internet connection, and
   then click Remove. Under Windows NT, click Next.
    c. Click Add, and then follow the instructions on the screen for 
       installing a modem. If your current modem is not available in the
   modem list or is not detected, you may need to follow the instructions
   in the documentation provided by your modem manufacturer.
    d. In the Could Not Connect dialog box, click Cancel.

    e. Click the Start button, point to Programs, point to Internet Explorer, 

       and then click Get Connected To The Internet or Connection Wizard to
   restart the Internet Connection Wizard. When the Choose Modem dialog
   box appears, follow the instructions for selecting your modem. If this
   fails to resolve the issue, continue to the next step.

  • If you still encounter problems, view the Support.txt file for product support phone numbers in your area.

    • Additional query words: 3.00 3.00a
    Keywords : kbsetup msiemac msient msiew31 msiew95
    Version : 3.0 3.01a 3.0a 3.01 3.02 3.02a
    Platform : MACINTOSH WINDOWS
    Issue type : kbtshoot

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    Last reviewed: September 29, 1997
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