The information in this article applies to:
- Microsoft Internet Explorer versions 4.0, 4.01 for Windows 95
- Microsoft Internet Explorer versions 4.0, 4.01 for Windows NT 4.0
This article describes troubleshooting steps that may help you solve
problems setting up and uninstalling Internet Explorer. This information
is also available in our Internet Explorer 4.0 Setup and Uninstall
Troubleshooting Wizard. We recommend using this wizard, but we have also
created this text-based article for your convenience. The Internet
Explorer 4.0 Setup and Uninstall Troubleshooting Wizard is located on:
http://support.microsoft.com/support/tshoot/default.asp
SUMMARY
This article provides general information about installing Internet
Explorer. The following topics are discussed:
- Internet Explorer system requirements
- How to install Internet Explorer
- Common Internet Explorer Setup problems
MORE INFORMATION
Internet Explorer System Requirements
To install Internet Explorer, your computer must meet the following
minimum hardware requirements:
- A 486 with a 66 Mhz processor (Pentium processor recommended)
- For Microsoft Windows 95:
12 MB of RAM minimum, 16 MB with Active Desktop
For Microsoft Windows NT:
24 MB of RAM minimum
- For Microsoft Windows NT:
You must be running Service Pack 3 (or higher)
- 40 to 70 MB of hard-disk space (depending on installation type)
- Mouse
- Modem
- CD-ROM
If you do not know if your computer meets the above listed requirements,
consult the documentation included with your computer.
How to Install Internet Explorer
To install Internet Explorer, follow these steps:
- If Internet Explorer 4.0 Platform Preview 2.0 is currently installed
on your computer, uninstall it. For information about how to do so,
please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q170757
TITLE : Uninstalling Internet Explorer 4.0 Platform Preview 2.0
- Download Internet Explorer from the following Microsoft Web site:
http://www.microsoft.com/ie/download/
- If you already downloaded the Ie4setup.exe file, verify that you are
still connected to the Internet and then double-click the file in My
Computer or Windows Explorer to start the Active Setup Wizard. If you
did not already download the Ie4setup.exe file, locate the link to the
file on the Microsoft World Wide Web site, click the link, click Open
It, and then click OK to start the Active Setup Wizard.
- Click the desired download option, and then click Next.
- Install: Downloads the Internet Explorer installation files and
then installs Internet Explorer on your computer.
- Download Only: Downloads the Internet Explorer installation files,
but does not install Internet Explorer on your computer. To install
Internet Explorer, you must run the Ie4setup.exe file located in
the folder to which you downloaded the installation files.
You can use this option to install Internet Explorer on your
computer at a later time or copy the installation files to another
computer and then install Internet Explorer on that computer.
- Click the desired installation option, and then click Next.
- Full Installation: Requires 59 MB of disk space to download and
installs the following components.
- Internet Explorer
- Outlook Express
- NetMeeting
- FrontPad
- NetShow
- Web Publishing Wizard
- Wallet
- Multimedia enhancements
- Standard Installation: Requires 50 MB of disk space to download and
installs the following components.
- Internet Explorer
- Outlook Express
- Web Publishing Wizard
- Multimedia enhancements
- Browser Only: Requires 43 MB of disk space to download and
installs the following components.
- Internet Explorer
- Multimedia enhancements
NOTE: To reduce traffic on the Internet and reduce the amount of time
it takes you to download or install Internet Explorer, you should
use the Minimal Installation option the first time you run the
Active Setup Wizard. Additional components can be installed at a later
time using the Add/Remove Programs tool in Control Panel or by running
the Active Setup Wizard again and clicking the Full Installation or
Standard Installation option.
For information about how to install additional components using the
Add/Remove Programs tool in Control Panel, please see the following
article in the Microsoft Knowledge Base:
ARTICLE-ID: Q171229
TITLE : How to Add and Remove Internet Explorer 4.0 Components
- Click the integration option you want, and then click Next.
- Yes: Integrates browser functionality into the desktop and into
many common shell activities.
- No: Does not integrate browser functionality into the desktop or
into common shell activities.
NOTE: The integration mode can be enabled or disabled after Internet
Explorer is installed. To change the integration mode, follow these
steps:
a. Click Start, point to Settings, click Control Panel, and then
double-click Add/Remove Programs.
b. Click the Install/Uninstall tab, click Microsoft Internet Explorer
4.0 in the list of installed programs, and then click Add/Remove.
c. If the Web Integrated Desktop is not active, click "Add Web
Integrated Desktop from Web site" to enable it. If the Web
Integrated Desktop is active, click "Remove Web Integrated
Desktop, but keep the Internet Explorer 4.0 Web browser" to
disable it.
- Click the appropriate region, and then click Next.
- Type the path to the folder in which you want to install Internet
Explorer in the Install In Folder box, and then click Next. If you
clicked the Install option in step 3 and Internet Explorer is
currently installed on your computer, the folder in which Internet
Explorer is currently installed is selected by default. If you
clicked the Install option in step 3 and Internet Explorer is not
currently installed on your computer, or you clicked the Download
Only option in step 3, a different folder is selected by default.
- Click the appropriate region and download location in the Region and
Download Location boxes, and then click Next. After you click Next,
the Active Setup Wizard starts downloading the Internet Explorer
installation files.
If you clicked the Download Only option in step 3, the following message
is displayed after the Active Setup Wizard downloads the Internet
Explorer installation files:
Setup has finished downloading Internet Explorer 4.0.
Run "IE4SETUP.EXE" from the <path> folder when ready to complete
Setup. You must run IE4Setup.exe to complete the installation.
If you clicked the Install option in step 3, the following message is
displayed after the Active Setup Wizard downloads the Internet Explorer
installation files:
Setup has finished downloading Internet Explorer 4.0.
If you are connected to the Internet, you can disconnect now if you
want. Installation will continue in a few moments.
If your computer stops responding (hangs) after this message is displayed
or the installation does not continue for some other reason, you can
restart the Setup program by running the Ie4setup.exe file located in the
folder to which you downloaded the installation files. When you restart
the Setup program, the Smart Recovery feature allows the Active Setup
Wizard to recognize where the installation halted and recover the
installation where it left off.
After the installation is finished, the following message is displayed:
Configuring your system. Please wait...
While this message is displayed, all remaining files are copied to your
hard disk, the registry is updated, and all remaining Setup log file
entries are made.
Common Internet Explorer Setup Problems
When you attempt to install Internet Explorer, one of the following error
messages may be displayed:
- Setup could not retrieve the information needed for the installation.
The network is probably busy. Please run Setup again later.
- Setup was unable to download information about available installation
sites. The network may be busy, do you want to retry?
If you continue having this problem, please try Setup at a later time.
- Installation Failed.
- The folder '<path>' is invalid.
- Setup cannot upgrade the current version of Internet Explorer. You
must uninstall it before you can install this version of Internet
Explorer. Setup cannot continue.
- There is not enough disk space to install Internet Explorer 4.0 using
the installation option you selected. You need to have <xxxx> KB free
on drive C. Currently, there are <xxxx> KB free.
Please free up some hard-disk space, and then click Next. Or click
Back to change your installation options or folder.
- You do not have enough disk space to install Internet Explorer 4.0 with
the options you selected. You need to have <xxxx> KB free on drive C.
Currently, there are <xxxx> KB free.
Please free up some hard-disk space, and then click Next. Or click
Back to change your installation options or folder.
- Error initializing the cache. Shut down all programs and run Scandisk
or Chkdsk. Delete the cache, cookies, and history directories in your
Windows directory and the restart Internet Explorer. If the problem
persists reinstall Internet Explorer.
Only the desktop wallpaper may appear when you restart your computer after
you install Internet Explorer.
For information about these problems, please see the appropriate section
below.
- Setup Could Not Retrieve the Information Needed for the Installation:
To resolve this behavior, please see the following article in the
Microsoft Knowledge Base:
ARTICLE-ID: Q166917
TITLE : Err Msg: Setup Could Not Retrieve the Information
Needed...
- Setup Was Unable to Download Information About Available Installation
Sites:
This behavior can be caused by either of the following situations:
- The location from which you are attempting to download Internet
Explorer is extremely busy or there is a different behavior with the
location.
- The proxy server settings that Internet Explorer is configured to
use or the settings for the Dial-Up Networking connectoid that
Internet Explorer is configured to use are incorrect.
To work around this behavior, use the appropriate method:
- Try downloading Internet Explorer from a different location or
downloading it at a later time.
- Verify that the proxy server settings or the settings for the Dial-
Up Networking connectoid are correct. For information about how to
do so, please see the following article in the Microsoft Knowledge
Base:
ARTICLE-ID: Q153967
TITLE : Internet Explorer Err Msg: Could Not Open...
- Installation Failed:
If this error message is displayed, Setup also displays a red X next to
all the items in the install list. If the error message is not
displayed, Setup may display a red X next to one or more items in the
install list.
This behavior can be caused by any of the following situations:
- There is not enough free space on the hard disk.
- A file that Internet Explorer is attempting to copy to your hard
disk is already being used by another program.
- One or more of the installation files is damaged.
- You are no longer connected to the Internet.
To work around this behavior, use the appropriate method:
- Increase the amount of free space on the drive on which you are
installing Internet Explorer. To do so, follow these steps:
a. Click Start, point to Settings, click Control Panel, and then
double-click Add/Remove Programs.
b. Click a program you do not use, and then click Add/Remove.
Follow the on-screen instructions, until the program is removed.
- Quit all programs that are currently running. To do so, right-click
a program name appearing on the taskbar, and then click Close.
Repeat this process until no programs appear on the taskbar.
- Delete the folder to which you downloaded the installation files and
then download the files again. For information about how to do this,
view the online Help topic deleting.
- Verify that the proxy server settings are correct and then connect
to the Internet again.
After performing one of the above steps, attempt to install Internet
Explorer again.
- The Folder '<path>' Is Invalid:
For information about this behavior, please see the following article
in the Microsoft Knowledge Base:
ARTICLE-ID: Q166990
TITLE : Error Message: The Folder '<Path>' Is Invalid...
- Setup Cannot Upgrade the Current Version of Internet Explorer:
This behavior can occur if either of the following conditions exist:
- You are installing Internet Explorer 4.01 (Version 4.72.2106.8)
over Platform Preview 1.0 (Version 4.71.544.) or 2.0 (Version
4.71.1008).
To resolve this problem, uninstall the Platform Preview version of
Internet Explorer 4.0 before you install Internet Explorer 4.01.
For information about how to do so, please see the following
articles in the Microsoft Knowledge Base:
ARTICLE-ID: Q166322
TITLE : Uninstalling Internet Explorer 4.0 Platform Preview
1.0
ARTICLE-ID: Q170757
TITLE : Uninstalling Internet Explorer 4.0 Platform Preview
2.0
- The Active Setup Wizard cannot determine which version of Internet
Explorer is currently installed on your computer.
To work around this behavior, use one of the following methods:
- If you are upgrading to Internet Explorer 4.0 or 4.01 from
Internet Explorer 3.x and you have never successfully
installed Internet Explorer 4.0 or 4.01, or Internet Explorer
4.0 or 4.01 has been uninstalled, reinstall the version of
Internet Explorer 3.x you are currently running before
you installing Internet Explorer 4.0 or 4.01.
- If you are upgrading Internet Explorer 4.0 to 4.01 (or
reinstalling Internet Explorer 4.0 or 4.01), then check the
Active Setup Log.txt file for lines that begin with "File
Version" to determine the cause of the problem.
NOTE: If any of these files have a version number of 4.71.544.x
or 4.71.1008.x, rename them before you run Internet Explorer
4.0 or 4.01 Setup.
When you install Internet Explorer, it checks the version of
several files to determine which version of Internet Explorer is
currently installed on your computer. If Internet Explorer 4.0 or
4.01 is currently installed, it determines whether the Web
Integrated Desktop is enabled. The results of this version check
are added to the Active Setup log.txt file.
- There Is Not Enough Disk Space to Install Internet Explorer 4.0 Using
the Installation Option You Selected:
This behavior can occur when you install Internet Explorer on a drive
other than the drive on which Windows is installed and the drive
contains less than 50 MB of free disk space.
To work around this behavior, increase the amount of free space on the
drive on which you are installing Internet Explorer and then attempt to
install Internet Explorer again.
- Error Initializing the Cache:
This behavior can occur if you are using Windows NT and you disabled
long file name support for partitions using the FAT file system.
To work around this behavior, enable long file name support for
partitions using the FAT file system and then attempt to install
Internet Explorer again. For information about how to do this, view the
online Help topic long filenames.
- Only the desktop wallpaper appears when you restart your computer:
For information about how to work around this problem, please see the
following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q174486
TITLE : Only Desktop Wallpaper Appears When You Start Your
Computer
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