Preview Pane Does Not Display News Messages When Enabled

 Last reviewed: October 1, 1997
Article ID: Q172871
The information in this article applies to:
  • Microsoft Outlook Express version 4.0 for Windows 95
  • Microsoft Outlook Express version 4.0 for Windows NT 4.0

SYMPTOMS

While you are reading news messages in Outlook Express, you may receive the following message in the preview pane even though the preview pane is already enabled: 

   Press <Space> to display the selected message. You can also choose
   to automatically show messages in the preview pane from the Options
   command.
If you press SPACEBAR, the message reappears. If you double-click the news message to open it, you receive the following error message in the message window: 

   There was an error opening the message.

CAUSE

There is not enough free space on your hard disk to open the news message.

RESOLUTION

Increase the amount of free space on your hard disk by using one or more of the following methods:

  • Remove any unnecessary files from the hard disk.
  • Empty the Recycle Bin.
  • Delete the Internet Explorer 4.0 Setup folder. This folder contains a copy of the Setup files so you can reinstall Internet Explorer 4.0 from the hard disk instead downloading another copy from the Microsoft Web site. Deleting this folder does not affect the performance of Internet Explorer 4.0.

    For information about how to delete a folder, click Start, click Help, click the Index tab, type "folders" (without quotation marks), and then double-click the "Deleting" topic.

Additional query words: 4.00
Keywords : kberrmsg kbtool msient msiew95
Version : WINDOWS:4.0
Platform : WINDOWS

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Last reviewed: October 1, 1997
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